Last Updated: [07Aug26]
1. Introduction
Zululand Lodge respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Zululand Lodge collects, uses, stores and protects personal information when you visit or use the Zululand Lodge website.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
The website is operated by:
Zululand LodgeZululand Lodge Pty Ltd2013/0064197/07
- Mobile 083 697 6116
- Telephone 011 465 4905
Ptn 32 Farm Msinene Estate 14137 HluhluweEmail: sunway@icon.co.za Telephone: +2772 082 8620
For purposes of POPIA, the responsible party is the entity identified above.
3. Personal Information We Collect
We may collect personal information that you voluntarily provide to us when you use our website, contact us or enquire about staying at Zululand Lodge.
This may include:
- Full name
- Email address
- Telephone number
- Country of residence
- Travel dates
- Number of guests
- Accommodation requirements
- Special requests or preferences
- Information contained in your enquiry or correspondence with us
We may also collect certain information automatically when you visit our website, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Referring website
- General website usage information
4. How We Collect Information
We may collect personal information when you:
- Submit an enquiry through our website
Contact us by email or telephone
- Request information about accommodation or services
- Subscribe to communications from us
- Complete an online form
- Browse or interact with our website
We may also receive information from third party booking or travel platforms where you have made an enquiry or reservation through such a platform.
5. How We Use Your Personal Information
We may use your personal information to:
- Respond to enquiries
- Provide information about Zululand Lodge
- Process accommodation enquiries and reservations
- Communicate with you about your stay
- Respond to requests or questions
- Provide customer service
- Improve our website and services
- Analyse website usage and performance
- Send marketing communications where permitted by law
- Comply with legal and regulatory requirements
- Protect the security and integrity of our website and systems
We will only use personal information for purposes that are compatible with the purpose for which it was collected or where otherwise permitted by law.
6. Direct Marketing
We may use your personal information to send you information about Zululand Lodge, special offers, accommodation and other relevant services where permitted by applicable law.
Where your consent is required, we will obtain it before sending direct marketing communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us directly.
7. Sharing Your Personal Information
We do not sell or rent your personal information.
We may disclose personal information to selected third parties where this is necessary to operate our business or provide services to you. These may include:
- Website hosting and technical service providers
- Website analytics providers
- Online booking or reservation platforms
- Email and communication service providers
- Payment service providers, where applicable
- Professional advisers
- Government authorities or regulatory bodies where required by law
Where we use third party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and security measures are in place.
8. Information Collected Through Third Party Platforms
If you make an enquiry or reservation through a third party booking platform, that platform may independently collect and process your personal information under its own privacy policy.
Zululand Lodge is not responsible for the privacy practices of third party websites or platforms that we do not control.
We recommend that you review the privacy policy of any third party platform before providing your personal information.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and improve our online services.
These may include essential cookies, functional cookies and analytics cookies.
Where required by law, we will obtain your consent before using non essential cookies.
Further information is provided in our Cookie Policy.
10. International Transfers
Some of our technology, website, booking, analytics or communication service providers may store or process personal information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with applicable data protection requirements, including POPIA.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, to maintain appropriate business records or where required by law.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.
12. Security of Personal Information
We take reasonable technical and organisational measures to protect personal information against:
- Loss
- Theft
- Unauthorised access
- Unauthorised disclosure
- Unauthorised alteration
- Destruction
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
13. Your Rights
Subject to applicable law, you have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permissible
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Lodge a complaint regarding the processing of your personal information
To exercise any of these rights, please contact us using the details provided below.
14. Complaints
If you believe that we have not handled your personal information appropriately, please contact us first so that we can investigate and address your concern.
You also have the right to lodge a complaint with the Information Regulator of South Africa.
Information about the Information Regulator and the complaints process is available on its official website.
15. Children's Information
Our website is intended for general use and accommodation enquiries. We do not knowingly collect personal information from children through the website unless this is necessary for a legitimate travel or accommodation purpose and provided by a parent, guardian or other authorised adult.
16. Third Party Links
Our website may contain links to third party websites, including travel partners, attractions, social media platforms and other websites.
We are not responsible for the privacy practices or content of third party websites. Once you leave our website, we recommend that you review the privacy policy of the website you visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or data processing practices.
The latest version will always be published on this website with the date of the most recent update.
18. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your personal information is being processed, please contact us: